WhatsApp to get in-app polls, chat attribution on linked device
09/05/2022 at 10:29 a.m.
2 minute read
Popular instant messaging platform WhatsApp is working on a host of new updates.
These include the ability to assign chats to devices linked by work accounts for free and in-app survey chats asking for feedback from the Meta-owned company. Very few users will get the latter.
Both features are currently under development and will arrive in a future version of the app.
Why is this story important?
- The power to assign chats to linked devices will prove useful for large enterprises to manage conversations. The free installation will be the icing on the cake.
- Meanwhile, the survey chats will be conducted by verified accounts and users can stop worrying about data theft by malicious parties. These surveys will help WhatsApp improve product quality.
How will chat attribution work?
When the chat attribution feature is enabled for business accounts, users will be notified via a notification at the top of the screen.
If you want to assign a conversation to a specific device, go to the list of paired devices and select the one you prefer.
The assigned chat will be highlighted in the selected device and its user will have to manage the conversation.
Non-professional accounts will not benefit from this feature
The chat attribution feature will only be offered to businesses and not standard WhatsApp accounts. This free feature will roll out in a future version of the app for Android, iOS, and Desktop.
Users can give feedback via secure chats
WhatsApp is also working on surveys via secure chats. Through this, users will be able to give feedback on new features and products.
Providing feedback will be optional, and users may decline the Company’s invitation at any time. They can also block the conversation.
Participants’ accounts will not be affected and their responses will be securely recorded.