Seoul city buses score record high in customer reviews, airport limousine service discontinued



The city bus and Seoul city bus services received exceptionally good reviews on convenience and a comfortable driving experience. (photo: Yonhap)

SEOUL, January 3 (Korea Bizwire)Seoul City Bus Service set a new customer satisfaction record in 2018, while customer ratings for the Airport Limousine bus service have plummeted over the past four years due to long waits and delays. expensive tickets.

The Seoul Metropolitan Government announced on Wednesday that the Seoul City Bus Service scored 81.24 points in a customer satisfaction survey, the highest score on record since 2006, when Seoul began leading the surveys.

The city’s bus service scored 80.94 points, entering the 80s lineup for the very first time.

The city’s Airport Limousine bus service, on the other hand, scored 85.19 points, down 0.14 points from last year, marking the fourth consecutive year of declining customer satisfaction. .

The city bus and Seoul city bus services received exceptionally good reviews on convenience and a comfortable driving experience.

In particular, 9 out of 10 customers said the new policy of banning food on buses has significantly improved the driving environment.

Airport Limousine bus service scored higher than city bus services in most areas except operation and services, where it scored 76.16 points, down from 7. 46 points compared to last year.

Customers highlighted “long waits” and “expensive tickets” as areas for improvement.

Seoul Metropolitan Government, based on the findings, will develop special measures to meet the needs of commuters.

“The results indicate that limousine buses are not sufficiently coping with the increasing number of people accessing Incheon International Airport,” said a city official.

“We plan to consider measures that may lower the price of tickets for the Airport Limousine bus service.”

HM Kang ([email protected])



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