Marquette Restaurants Remind Customers to Be Kind Following Customer Reviews


MARQUETTE, Mich. (WLUC) — A review written by a customer at Marquette’s Iron Bay restaurant and bar has caught the public’s attention.

The criticism was not about the server’s service, but more about his appearance. Iron Bay defended its employees on social media and reminded customers to respect their staff.

Iron Bay manager Andrew Hillary said rude and impatient behavior has become the norm among customers of dining establishments, particularly with an increase in the number of people dining out again.

“The last two years there have been different volumes of people and the staffing has been kind of a challenge and so in some ways it feels like it has gone back to what it always was” , said Hillary.

Hillary added that customers most often have issues with long wait times.

“We’re right by the lake and right by the park, so we get huge waves of people coming in and all of a sudden you have to wait an hour or two,” he said.

Marquette’s Third Coast Pizzeria agreed, saying the most common problem is impatience.

“We are limited as a city in what we can manage and do and some of these people from other areas expect immediate service,” owner Bryan French said. “We had a few of our 15 year old hosts harassed by guests for having to wait 20-30 minutes for a seat. They don’t understand why a section is closed if you are understaffed.

He believes there is a reason behind bad manners.

“I just think everyone feels entitled these days,” French said.

Both restaurants have tips for potential customers.

“I just want everyone to know that we’re doing everything we can to provide the best service possible,” French said.

“Just be patient with people. I mean we’re not machines, we get tired and grumpy too, so just be patient with people while they do their jobs,” Hillary said.

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