Jacksonville Police to Distribute Performance Surveys | Jacksonville


Anyone who files a report with the Jacksonville police will have the opportunity to let the city know about the quality of that interaction, thanks to a new investigation system implemented by the police department.

The city of Jacksonville announced the plan this week, with officials aiming to find out how respondents feel about the overall performance, courtesy and professionalism of the officer or officers who took the report, according to a recent press release.

“As a law enforcement official, I want to make sure citizens have a positive encounter with any officer they come into contact with,” Jacksonville Police Chief Marcus Wood said in the statement. communicated.

The statement said the department was “committed to providing excellent service” and that conducting a survey was the best way to find and correct any problems.

Wood told The Anniston Star that one of the purposes of the survey is to get direct feedback from the people his department serves so senior managers can know what areas need improvement, such as through policy changes. or even additional training that some agents might need.

Another goal is simply to make sure local residents get what they need from the police department. Wood said sometimes officers have bad days too, and that can show up in their interactions with the public without that officer realizing it.

For example, one of the survey questions, Wood said, asks if the respondent felt the dispatcher “seemed interested” in their issue.

Many departments have similar community relations programs, according to Jacksonville public information officer Ben Nunnally, but without the actual data collection component. Nunnally said specific data is important because without it, “there’s no way to really see if our outreach methods are working.”

“It gives us a way to measure how people feel about interactions with the department and see how that sentiment changes over time,” Nunnally said. “It gives us the ability to spot gaps in our training and processes and, in turn, the opportunity to fix those issues.”

Nunnally said he thinks other cities could benefit from similar surveys because “meaningful data helps develop better decision-making.”

Each survey has an option for the respondent to be contacted by a supervisor, according to Wood. If he chooses this option, a responsible officer will contact the respondent to resolve the situation personally.

Wood said people who made reports are now receiving the polls. He said the ministry’s “report management system” will collect all reports made at the end of the day and send the respondent an email with a link to a Google survey.

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