Restaurant owners and employees interact with a myriad of customers on a daily basis. While most of the time the exchange of food and service between restaurant staff and customers is fine, sometimes things go wrong, and when that happens, bad reviews kick in. Recently a review born from such an incident was launched in the Twitter space and is now viral. And the reason is the twist in this review. Shared by a user named “Flagsam”, the screenshot of the review depicts a disappointed customer and an even more disappointed restaurateur. The user, in the caption, wrote: âThe food / beverage industry at a glance. Apparently a customer named David DeMerchant had a bad restaurant experience and decided to write a review about it. The one-star reviewer said, âDon’t bother calling for take out. They put you on hold and never come back. Well that was only one side of the story, and it looked like David had had bad customer service.
However, things changed when the restaurant owner stepped in and told the whole story. The response reversed the whole perspective built by the customer’s opinion. He said, âSorry for your convenience. The waiter who took your order had a seizure while doing so and was unable to complete the process.
So far, the bad service had a credible reason. But the owner didn’t stop there. âWhen you showed up to pick up your order and it was not ready, even though there was an ambulance in front of the restaurant and we were dealing with the medical emergency, we offered to finish your order at that time. The answer continued and earned the owner brownie points. Now was the time to take it off. The owner ended the response with, âI’m sorry you declined and chose to complain in a public forum. “
Since being shared, the tweet has garnered over 3.6 lakhs of likes and opened the floodgates for a plethora of such stories shared by restaurant workers.
A user shared a customer’s story with a bizarre complaint. Looked:
Here are several other user stories:
At my last job, I was the only one working, so I had to cook, take orders, and prepare drinks. It was insanely busy and I ended up cutting myself and I had a lady yell at me BC I washed and covered my bloody hand instead of finishing her breakfast sandwich – Jessð§ð³ï¸ âð (@ThatRndmBatgurl) 25 November 2021
A guy walked into our ice cream shop and ordered a large shake. We did, and as usual there was some left over in the blender after filling the mug to the brim. The guy got so angry when we didn’t give him the leftovers that he ripped the bathroom sink off the wall. – Onionsoup (@ Onionso62883807) 25 November 2021
It was difficult to be âsureâ one night when a colleague passed away earlier in the day. A customer complained and asked the person upon check out why everyone was so depressed. âA coworker passed away todayâ and their response was âWell, did anyone die last week too? Because it was like that then.â – Ronsworth (he / him) ð¸ï¸ (@rnzwrth) 25 November 2021
Do you think it’s high time customers were indulgent with restaurant workers and didn’t treat them badly?