Civicom Webinar Presents Enhanced CyberFacility® Solution for IDIs and Focus Groups


Civicom’s webinar discussed the latest developments in its industry-leading CyberFacility® IDI and Focus Group solution and how researchers can leverage Civicom’s services for their research success.

Global provider of marketing research solutions Civicom hosted a webinar on July 7, 2021 that showcased enhancements to CyberFacility®, its solution for phone and web interviews and focus groups.

The webinar “CyberFacility Elevated: The Right Choice for Research Success” explored the latest CyberFacility capabilities designed to provide researchers with flexible platform options and inventive solutions to improve their marketing research.

Civicom combines white glove support with cutting-edge innovation that allows researchers to moderate remotely anywhere and deliver agility outside of in-person environments. The improvements have been developed based on customer feedback and expert assessments of emerging solutions in the market.

With 20 years of experience and as a global leader in market research facilitation, Civicom continues to empower researchers to improve their research process and quickly adapt to the digital transformation of research.

About Civicom® Marketing Research Services

Civicom® Marketing Research Services offer many options to improve the research process for marketing research professionals. Civicom® is the world leader in facilitation in-depth telephone and web interviews and focus groups using Civicom CyberFacility®. Civicom® also offers Civicom Chatterbox®, an asynchronous search platform for online communities and message boards, as well as the Civicom ThoughtLight® Mobile Insights app, a mobile qualitative tool for collecting richer information on the moment, useful for buyer information, audio logs, and patient journeys.

Civicom® operates in over 96 countries and offers extensive translation services for marketing researchers, as well as transcription services through TranscriptionWing ™ and market research respondent recruitment through CiviSelect ™. All of these services are available in Spanish, English and several other languages.

Civicom® Marketing Research Services chooses to be as dynamic as it is innovative; always listening and acting on customer ideas and requests as they see fit. This type of relationship has paved the way for the development and deployment of new services.

To learn more, email Civicom® at [email protected] or call + 1-203-413-2423.

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