Cafe boss defends disabled worker after ‘negative’ customer review

A cafe owner angrily defended a handicapped worker after a customer has left a “negative” review following a recent site visit.

The review, written after the client’s visit to Nuriyah in Gregory Hills in Western Sydney, NSW, read: “We were so looking forward to this after reading such great reviews. When we arrived (the first ones there ), we were warmly welcomed and the menu certainly looked amazing.

“Unfortunately, the room team member had a physical condition that we initially rejected.

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The negative review was left after a recent visit to the cafe. (Facebook)

“It makes him ‘bark’ and as we said, we thought it would pass especially since when he took our order it stopped completely,” they continue. “Unfortunately, it got much worse and much stronger and more consistent afterwards.

“We felt so bad and really wanted to stay, but when the situation got so bad that we couldn’t even have a conversation, we reluctantly had to cancel our order and left.”

They ended their review by saying they felt the man was ‘such a pleasant worker’ and that they felt ‘terrible’.

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cafe employee disabled negative customer review
Adam Kakaati, owner of Nuriyah (left) and disabled worker Vari Desho. (Facebook)

The negative review prompted cafe owner Adam Kakaati to jump on Facebook to defend his employee.

He wrote: “Today at Nuriyah it has come to our attention that a customer has taken it upon himself to post a negative review regarding one of our employees. Here at Nuriyah we treat all of our staff and our customers as a family and we wanted to explain how we think about the incident that happened, over the weekend.

“Tourette Syndrome can affect up to 65% of children and adults and rather than turn a blind eye, we welcome and support anyone with a life changing condition.”

He ended the post by writing, “Please join us in supporting us using the hashtag #standforddisabilityrights #tourettessyndrome.”

His post was praised by the venue’s Facebook followers.

“Nice job for your staff member who seems very nice and professional. I wish I lived closer!” one person commented. “It’s nice to read how you treat staff and customers like family and to see that in action here. Disability rights are human rights, and it’s great to see an ally [sic] in action.”

Another said: “We went and yes it’s a bit difficult at first but he has a disability and was so pleasant and accommodating if he moved uncomfortably to the tables outside .I hope no one in his family or circle of friends ends up with a disability as they have a very sad attitude.100% support the owner and staff and recommend the place for great coffee and environment.”

“It makes me so happy to see a company that supports inclusion and sticks to it when challenged. It’s people like this who will drive positive change around stigma and judgment,” wrote a customer.

“I respect you as an owner, my son has a disability and one quote that has always stuck with me is ‘I’m not afraid of my son’s diagnosis, I’m afraid of how people are going to treat him. when I’m not around and how he will be accepted in society,” wrote one concerned parent. “This is a perfect example of why. Thanks for having his back.”

Another commented: “As the mother of an amazing 20 year old son with Tourette’s disease, this person infuriates me!! Such a narrow minded person who doesn’t care about other people feels. If someone’s mannerisms make you feel uncomfortable, just walk away.

“I think a lot more education is needed when it comes to Tourette, thank you so much guys for giving this amazing young man a job, I’ll definitely come by for a coffee.”

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