BROOKLINE, MA – XRHealth, a Brookline-based virtual physiotherapy clinic, is accused of burying a bad customer review by asking its employees to give the company a five-star rating on Google Reviews.
Kymba Nijuck, a former XRHealth patient who left the clinic with a one-star review last week, said her review based on a negative experience was quickly overshadowed by a number of positive reviews – all submitted by the founder and employees of XRHealth.
“I’m really mad that they’re trying to suppress my honest review with their five-star reviews, but it’s also so laughable because of the way they do it,” Nijuck said.
XRHealth currently has ten ratings on Google Reviews, five of which were submitted by Company Founder and CEO Eran Orr, his personal connection Shira Orr, VP of Product Tal Arbel, Head of Clinical Support Loa Lustgarten and XRHealth Physiotherapist Katherine Gleason. .
Nijuck said she left the bad review based on being confident her insurance covered XRHealth’s treatment, but still receiving numerous bills from the clinic. Additionally, the therapist in his care was not told of his medical issues despite claiming to be familiar.
“I wasn’t happy going to a physiotherapy practice because of the pandemic, so I thought it would be a great solution,” Nijuck said. “If they had had more people and more transparency, maybe it would have been.”
“When a business messes you up, you want to be able to do something. It’s so important as a medical consumer to have a voice,” she continued.
XRHealth was founded in 2016 and is currently investment research via StartEngine. According to their website, there are a total of 26 physical, occupational and behavioral therapists working at the clinic.
Patch has contacted XRHealth for comment and will update this article when we have a response.