MURRAY – Murray-Calloway County Hospital CEO Jerry Penner said the hospital recently received the highest patient and staff satisfaction scores it has ever received on the board of trustees. MCCH at its regular meeting last week.
During the leadership report, Penner detailed the details of the most recent patient and staff satisfaction survey results. In July, the organization-wide patient satisfaction score was 94.9. Penner said this is the highest score ever recorded by MCCH and its associated clinics in its history. The previous high was 94.6 in 2019.
In 2021, the response rate to the staff satisfaction survey was 58%, and this, leaving it open for an additional week to cross the 50% mark. This year, 78% of employees completed the survey and MCCH achieved some of the highest scores ever.
“We are against the national average (at) 4.18; that’s 0.15 above the national average, which compares us to other hospitals,” Penner said. “…We posted in the 70th percentile for our organization. Again, the highest by far – we gained 21 points in one year and had 722 respondents, a 78% response rate; it was absolutely remarkable. When the rest of our industry – and that’s what the people at Press Ganey told us as they (informed) the management team – went down, somehow we resisted to this trend and went in the opposite direction.
“I’m just telling you there’s been a lot of work to do. It was no accident to get us from where we were to where we are today. … Really solid scores in all areas. I don’t know how we could increase that. I hope we can. I know directors are already talking about, “Hey, can we turn 75 next year?” I do not know. Can you? We would be happy to do so. Really very positive result here. This had never been done before for us. Simply exceptional.
The top 10 strengths identified were: my job responsibilities are clear; employees in my work unit help others do their jobs; the person I report to cares about quality improvement; the person I report to values excellent customer service; I love the work I do; the person I report to treats me with respect; I am satisfied with my job security; mu work unit works well together; my work makes good use of my skills and abilities; and this organization operates in an ethical manner.
There was only one concern identified – my salary is fair compared to other healthcare employers in this field.
“Like many times I’ve been involved in Press Ganey staff satisfaction surveys, the first thing is usually always the pay and the second thing is the communication or maybe they flip-flop,” he said. remark Penner. “We had communication last time. It’s not on this one.
In the financial report, Chief Financial Officer John Bradford said gross and net revenue in July exceeded budget by $1.3 million and $118,000, respectively. Expenses exceeded budget by $221,000. Bradford noted that year-to-date expenses are 6.5% over budget, but that’s less than the hospital’s 90% increase in gross and net revenue.
MCCH reported an operating loss in July of $95,000, which was below plan by $155,000; however, year-to-date, the hospital has reported revenue of $3.8 million, which is $2.9 million more than expected.
EBITDA (earnings before interest, taxes, depreciation and amortization) in July was $3,375,000, with the hospital’s investment income totaling $2.7 million during the month. Year-to-date EBITDA of $14.3 million is $4.3 million positive compared to plan. MCCH also recorded expenses of $267,000 related to our bond issue in July. The hospital had 219 days of cash at the end of July and recorded $15 million in new bonds issued in July.
“I would note that the total cash days does not include new funds which can only be added to cash, if you will, as we will be drawing down the funds over the next couple of years,” Bradford noted.
Chief Medical Officer and Chief Medical Officer Dr Nicholas O’Dell presented the medical staff report. He noted a few initial dates – surgical nurse Makenna Riddick and clinical psychologist Abby Dowdy. Dowdy is MCCH’s first clinical psychologist.
The board approved the appointments and reappointments of Dr. Michael McGhee, Dr. Mackenzie Lowery, nurse anesthetist Brian Daniel and physician assistant Kristen Fridy.
Also at the meeting, the board heard from Randy Gott, Senior Vice President of the Coker Group, who presented the results of the community/doctor needs assessment that his organization prepared for the hospital.
The board entered recess to hold the Foundation’s quarterly meeting at the Murray-Calloway County Hospital, during which Lisa Shoemaker, Senior Philanthropy Officer, briefed the board on fundraising efforts and the Dr. Ken Winters discussed Enduring Hope, the fundraising campaign benefiting the Regional Cancer Center. .
In new business, the board approved revisions to the organization’s bylaws with respect to committees. A change allowed a quorum to include members attending virtually. Another change added the Chief Medical Officer to the Executive Committee and the CEO as an ex-officio member. The most significant change made the Chairman of the Board and the CEO ex-officio members of all Board committee meetings and gave them voting rights. William C. (Chip) Adams III, attorney for the hospital, advised the board before the review vote.
“I’m going to go back in history to find out where some of this (the language in the bylaws) originated. We have been going through a period for 10 years where there has been no tumult or administrative problems. There have been no major crises or controversies between the board and the administration. While it’s no disrespect to Mr. Penner at all, if there ever was a CEO who deserved a vote at a board meeting or a committee meeting of the board of directors…
“I don’t know, for the future of the organization, if allowing the CEO to vote (is a good decision) because the person who will be in his chair at some point in the future might not have the confidence of all advice here. I think the chair, as an ex officio member of all committees, should have the right to vote; however, I don’t know if this is the best decision from a legal standpoint and as far as the future of the organization is concerned – Mr. Owens and I being the only ones who fought the wars, so to speak .
Following Adams’ remarks, the board unanimously approved the revision.
The next board meeting will be at noon on Wednesday, September 28.
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