Customer Care Research
Company Nature/Activities
Expert customer-focussed qualitative and quantitative research and communications, specialising in all areas of corporate, business, trade and consumer research, including customer maintenance, loyalty and disloyalty, service and performance benchmarking and monitoring. Not just statistics, but concise actionable information to enable our clients to maintain and develop customer relationships.
Areas of Expertise
Brand & Branding, Employee/Motivation, Mergers & Acquisitions, Usage & Attitude, Public Relations/Corporate Reputation, Pricing, Positioning/Promotional, New Product/Concept Development, Direct Marketing/Packaging, Communications, Customer Satisfaction, Advertising/Media
Services Offered
Full Service, Omnibus Research/Panels , Report Writing, Data Analysis, Online Research, Postal Surveys, Desk Research, Group Discussions, In-Depth Interviewing, Telephone Research, Project Planning, Syndicated Research
Industries
Resources (eg Utilities, Energy, Metals & Mining, Chemicals, Forest Products), Professional Services, Health, Pharmaceuticals, Medical Products & Biotech, Government/Public Service, Industry & Manufacturing, Construction & Property, Media, Technology and Communications, Financial Services, Services (eg Travel, Tourism, Leisure, Hospitality), Products (eg Automotive, Industrial Equipment, Transportation, Retail, Consumer Goods), Charities & NGOs
Countries
UK, Western Europe, Eastern Europe, USA & Canada, Asia Pacific, Central and South America, Scandinavia, Middle East
Partners & Directors
Jill Carpenter; Keith Artus
