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Customer Care Research

Expert customer-focussed qualitative and quantitative research and communications, specialising in all areas of corporate, business, trade and consumer research, including customer maintenance, loyalty and disloyalty, service and performance benchmarking and monitoring. Not just statistics, but concise actionable information to enable our clients to maintain and develop customer relationships.

Areas of expertise

Advertising/Media, Brand & Branding, Customer Satisfaction, Communications, Direct Marketing/Packaging, New Product/Concept Development, Positioning/Promotional, Pricing, Public Relations/Corporate Reputation, Usage & Attitude, Mergers & Acquisitions, Employee/Motivation

Services offered

Full service, Project Planning, Telephone Research, In-Depth Interviewing, Group Discussions, Desk Research, Postal Surveys, Online Research, Data Analysis, Report Writing, Omnibus Research/Panels, Syndicated Research


Resources (eg Utilities, Energy, Metals & Mining, Chemicals, Forest Products), Products (eg Automotive, Industrial Equipment, Transportation, Retail, Consumer Goods), Services (eg Travel, Tourism, Leisure, Hospitality), Financial Services, Media, Technology and Communications, Construction & Property, Industry & Manufacturing, Government/Public Service, Health, Pharmaceuticals, Medical Products & Biotech, Professional Services, Charities & NGOs


UK, Western Europe, Eastern Europe, Scandinavia, USA & Canada, Asia Pacific, Middle East, Central & South America

Last modified on Monday, 21 October 2013 13:27

Contact Name

Jill Carpenter


+44 (0)1279 718900


+44 (0)8700 516700



Head office address

Brook House Cape End Hatfield Broad Oak Bishop's Stortford CM22 7HP United Kingdom

Associated companies

Viewfinder Information Into Focus; Commercial Eye; who-cares.info

Number of employees


Members of BIG


Members of MRS


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